Return & Cancellation Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
Refund/ replacement for goods/ merchandise is subject to inspection and checking by team.

Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Create Return request by dropping an email at .
In most of the cases, our logistic partner will pickup product from your doorstep. In case pickup facility is not available, you are requested to either drop your product at designated drop-off centers or self-send your product to us.

On day of pickup, our logistics partner will communicate with you over sms/call. For availing drop-off facility, approach drop-off center with required document (Please refer e-mail for details). For Self-Send, send your prepared and properly sealed return package to following address:

Srujan Enterprises
Sector –I, LDA Colony, A-1687
Ashiyana, Lucknow
Uttar Pradesh – 226012

Once you have sent your shipment, send us a photo or a scanned copy of courier slip and courier tracking details. Note: Courier charges will be reimbursed subject to charges mentioned on courier slip.

Cancellation Policy

You can get in touch with our Customer Care team with your order number to raise a cancellation request.

  • In case your order is not dispatched, we can cancel it and refund your amount.
  • In case your order is dispatched but yet to be delivered, please do not accept delivery.
  • COD and shipping charges are non-refundable.

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